Frequently ASKED Questions
Due to the nature of our product, and local/ federal health regulations, element extensions are final sale. We do not offer refunds on any hair extension purchases. If you believe that you have received any tainted/defective merchandise, please contact us immediately. Exchanges are not permitted if the item has ANY signs of being worn. Hair cannot be brushed, washed, fingered through, combed, cut, or taken out of the bundle. Our hair undergoes a strict quality control process to ensure that our customers receive only the best virgin hair.
SHIPPING & DELIVERY
At the time of checkout, your address will be confirmed for delivery. After the purchase has been made, there are no changes allowed to the delivery address. Your billing and shipping address must match. No exceptions. Please allow additional days for shipping as USPS currently is experiencing delays.
LENGTH OF USE/PROPER CARE
With proper maintenance, Element Extensions can last from 6 to 12 months. We recommend conditioning your new tresses with shampoo no higher than PH7 and conditioner (argon products are amazing for your tresses). During the application of conditioner, comb through with a wide tooth comb to prevent any shedding.
CAN I COLOR OR DYE MY EXTENSIONS?
Element Extensions provides 100% Virgin Hair in which your hair can be colored, flat ironed and curled.